Returns & Exchanges
Due to the perishable nature of our Maine lobster products, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction and will provide replacements or refunds for any order that does not arrive in peak condition. Please contact our support team within 24 hours of delivery if there is an issue with your shipment.
Inspect Your Delivery
Upon arrival, immediately inspect your package and ensure all items are present and the lobster is still at a safe, chilled temperature.
Document Issues
If you notice any damage or quality concerns, take clear photographs of the product and the shipping packaging to help us process your claim.
Contact Customer Support
Email our team at contact@cousinsmainelobster.com within 24 hours of receipt, including your order number and the photos of the issue.
Resolution Approval
Our team will review your request and, upon verification, will issue a full refund to your original payment method or schedule a priority replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing